"Do not trust people. They are capable of greatness."
I just attended a great training class on Kaizen management techniques. The management philosophy helps people achieve breakthrough success-- results beyond what they might have thought possible. Kaizen is a Japanese philosophy of continuous improvement that has been used in the Toyota Production System. The philosophy focuses on radically eliminating wasteful work and improving productivity, while maintaining work/life balance.
How does Kaizen work?
By breaking down improvements into many small steps (hundreds or thousands), which are collectively transformative.
While Kaizen is famous for eliminating defects and cutting costs, it also drives growth by improving quality and freeing resources for reinvestment.
For sucessful internet businesses, a Kaizen-type approach of sense and respond is a way of life. Since the costs of product experimentation on the internet are very low, you can continually imporve your value proposition. It might be worth continually asking:
-- What small changes in your products and services could unlock large value for your customers?
-- How do you rapidly and constantly test these changes?
-- How do you make this approach a fundamental part of your business?
I am most grateful to Danaher executives who graciously hosted our training.